Q: What carrier do you use for shipping?
A: We ship our products with the U.S. Postal Service both within the U.S. and internationally via Priority Express or Priority. If you have a UPS or FedEx account that you would like to use for your shipment, please contact us before placing your order.
Q: How can I pay for your tanks?
A: We exclusively use PayPal for payment. You do not need to be a PayPal registrant in order to use PayPal. When checking out, simply choose PayPal and enter your credit/debit card information.
Q: What is the turnaround time once I place an order?
A: On average, it takes about 3 weeks.
Q: Do your tanks require a bladder and/or do I have to apply a fuel proof coating on the inside such as “Kreem”?
A: Neither. FuelCels are inherently fuel proof and leak free by creating an impervious epoxy/kevlar shell matrix. In fact, in addition to adding weight, a coating would have nothing to stick to and could peel off and get into your fuel system.
Q: What happens if I damage my tank? Can it be repaired?
A: Typically yes. Most of the time the damage is very limited and repairs can be done in a week. The costs range from $100 to $500 with an average of $250. Send us a picture if you’re not sure to email@example.com. We’ve only totaled 4 tanks in the past 20 years!
Q: Can I do my own repairs?
A: Yes and No. If the damage is limited to a few square inches, a temporary repair can generally be affected by using a liberal smearing of “JB” Weld on that area. For the long-term, we prefer to do the repair in-house because of our knowledge of the materials and how to restore the tank to its original condition using the same materials that went into its original construction.
Q: I don’t live in the U.S., can I get a tank sent to me?
A: Sure! We have sent tanks all over the world. Shipping differs depending on the country so email us of your inquiry because the shipping costs can vary greatly.
Q: You do not list my bike, can I still have a FuelCel for my application?
A: Usually yes. We do require an original tank from which to begin a custom tank. In most instances, we can avoid any damage to the original tank in this process, but it is not a guarantee that the finish will not be chipped. Pricing varies, so please email us with your inquiry.
Q: Is the tank ready to paint?
A: Yes. Your painter will have to mask off certain areas and do the final sanding to the primer.
Q: Will I have to drain my race fuel from my tank?
A: The epoxy matrix that we use has never exhibited any problems with race fuels over an extended period of time.
Q: Do FuelCels come painted to match my bike?
A: No. Even though manufacturers provide paint codes, it is difficult to provide an exact match so we have to leave it up to your local painter. We do have a painter at our disposal if you have no one available.